Written by Ana Canteli on 24 October 2022
After a week, it's time to talk about the subjects that interest us the most. We are a nation of small and medium-sized businesses, and we know that Digital Kit is available for use.
Well, the first step is to get in touch with a digitizing agent, who can tell you what needs to be done to get the digital voucher. This topic has already been covered in earlier blog posts.
Let’s discuss how the EU's Next Generation grant can help you, starting with the epigraph Customer and supplier management.
All organizations are affected by this problem, especially those whose clientele is crucial to their continued existence. As a result, the priorities of different departments are centered on the customers’ needs. Nevertheless, we shouldn't disregard the significance of our suppliers' contributions. In terms of quality and risk management, among other things, the client and the supplier are both critical.
We can be customers or suppliers and even play both roles simultaneously depending on our position in the sector.
For a provider, the relationship with the client is based on the following aspects:
From a customer's point of view, the relationship with your supplier is based on the following:
As we can see, there are common aspects for both the client and provider:
However, both parties interpret common ground and self-interest in different ways:
It is worth investing in professionalizing these typical processes because maintaining a relationship with customers and suppliers is a crucial step that cannot be skipped in any organization.
The following benefits stand out as a result of good relationships between suppliers and customers:
Other aspects, such as information security and staff training, should not be ignored. At a legal level, our country is at the forefront of the most guaranteeing legal frameworks for consumers, which means that suppliers must comply with high legal requirements. The GDPR is the best-known example.
On a human level, employees can become overwhelmed by the amount of new information they have to process. Requests, registration of new clients, updating of contact data, readjustment of processes, alert calendar... Suppose we add to this the implementation of a new technological solution without proper support. In that case, the chances of failure in installing new software to improve the relationship management with customers and suppliers increase considerably.
The OpenKM document management system is the ideal solution for managing the information derived from relationships with customers and suppliers and managing the documentation created due to these links. OpenKM will help you comply with and guarantee your company's document security.
The document management software includes complete documentation, with API and web services to connect the document manager with the other applications already present in the company, if necessary. In addition, it is possible to adapt the user interface both aesthetically and operationally. If the organization has the technical capacity, it can implement its desired developments. OpenKM also offers consulting and development services - all subsidized by the digital bonus - for those installations requiring it.
In addition, the document manager can be installed in perpetuity on the company's servers or used as a service in its cloud version.
We aim to facilitate the adoption of the document management system within the company's software suite at the training level with the help of the OpenKM Academy platform. You can find training courses that are specifically designed to meet the needs of each type of user on the e-learning platform.
As stated in the beginning, our objective in this post is to encourage SMEs and micro-SMEs to improve their business processes thanks to the Digital Kit grant. At OpenKM, we are committed to adjusting the price of our products and services to the grant obtained by the beneficiary.
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