Written by Luis Novoa on 17 April 2020
Communication between companies and, by extension, the exchange of documents poses a challenge for most companies.
Communication between customers and suppliers is a critical process that seeks to establish adequate procedures and persistent relationships over time.
However, putting this concept into practice successfully is not easy, since factors such as the loss of physical documentation, poor organization of documentation management, delays in replying to emails, among others, have the consequence that the Communication between client and suppliers does not flow correctly.
A management system that allows the exchange of electronic documents aims to streamline communication between customers and suppliers in a safer, faster, and cheaper way.
Companies "delegate" this responsibility and can better use their resources in the business.
The main purpose of the "win-win" concept is to achieve a balance of interest between the client and the supplier. "If my clients win, I also win." This produces a beneficial impact and therefore improves the quality of services and business processes on both sides.
We can list the most important aspects when achieving a win-win relationship:
All this will be part of a foundation built between the company, its customers, and suppliers. It is positively influencing not only in the economic area but also in the quality of products and consumer satisfaction.
We must not overlook the use of social networks (Facebook, Linkedln, YouTube, Twitter ...), prediction systems and data mining (artificial intelligence, Big Data), integration of cloud services, etc. All these services are complementary and contribute to maintaining a closer and more trustworthy relationship with the customer-supplier
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